Privacy Policy

Last updated: November 6, 2025

This Privacy Policy explains how Slippy Studios (“we”, “us”, “our”) collects, uses, discloses, and protects personal data when you visit our website and purchase digital items for use on our Minecraft server(s). We are not affiliated with Mojang AB, Microsoft, or Minecraft.

1. Who We Are (Data Controller)

Slippy Studios is the data controller for personal data processed via our store and website. For any privacy questions or requests, contact us at:

Jurisdiction: Unless otherwise stated, this Policy is governed by the laws of the Netherlands and applicable EU regulations (GDPR).

2. Data We Collect

  • Purchase & Account Data: Minecraft username and UUID, email address, server identifiers, purchased package details, timestamps.
  • Billing & Payment Data: Name, billing country/region, transaction IDs and status (processed by payment providers). We do not store full card details.
  • Support Data: Content of emails, Discord ticket messages, attachments, proof of purchase.
  • Technical Data: IP address, browser/user agent, device/OS information, cookie IDs, basic logs (for fraud prevention and security).
  • Optional Data: Discord username/ID when you link or contact us via Discord.

3. Why We Process Your Data (Legal Bases)

  • Contract (Art. 6(1)(b) GDPR): To take and process orders, deliver in-game rewards, and provide customer support.
  • Legitimate Interests (Art. 6(1)(f)): Server security, fraud prevention, combatting chargebacks, improving service, enforcing rules.
  • Legal Obligation (Art. 6(1)(c)): Keeping basic transaction records for tax/audit and compliance purposes.
  • Consent (Art. 6(1)(a)): Where required, e.g., analytics cookies or optional marketing (if enabled). You can withdraw consent at any time.

4. How We Use Your Data

  • To verify ownership and deliver purchased digital rewards to the correct Minecraft account.
  • To provide support, investigate delivery problems, and resolve disputes or duplicate charges.
  • To protect our services, detect fraud/abuse, and enforce our Terms and server rules.
  • To maintain transaction records in line with applicable laws.

5. Cookies & Similar Technologies

Our website may use necessary cookies for secure sessions, checkout, and user preferences. If analytics or performance cookies are used, we will present a notice and (where required) request consent. You can disable cookies in your browser; some features may not function properly without them.

6. Sharing and Disclosure

We do not sell or rent your personal data. We only share data with trusted service providers as needed to run our store:

  • Payment processors: e.g., PayPal, Stripe (process payments and verify transactions).
  • Store platforms (if used): CraftingStore (order and reward delivery infrastructure).
  • Hosting & infrastructure: Web hosting, DDoS protection, and email delivery services.
  • Communication tools: Email ([email protected]) or Discord (support tickets and notifications).
  • Legal/Compliance: Where required by applicable law or to protect our rights/users (e.g., fraud investigations, chargebacks).

These providers act as processors or independent controllers under their own privacy terms.

7. International Transfers

Your data may be processed outside the EEA by our service providers. Where this occurs, we rely on valid transfer mechanisms (e.g., adequacy decisions or Standard Contractual Clauses) and implement appropriate safeguards.

8. Data Retention

  • Transaction records: Typically retained for up to 2–7 years to meet accounting/tax and legal requirements (exact period depends on applicable law).
  • Support tickets: Retained for as long as needed to resolve the issue, then periodically deleted/anonymized.
  • Security logs: Retained for a limited period required for fraud prevention and service integrity.

9. Your Rights (GDPR/EU)

If you are located in the EEA/UK (or similar jurisdictions), you may have the following rights, subject to legal limits:

  • Access a copy of your personal data.
  • Request correction (rectification) or deletion (erasure).
  • Object to or restrict certain processing.
  • Data portability (receive data in a structured, commonly used format).
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with your local supervisory authority.

To exercise these rights, contact us at [email protected]. We may request reasonable information to verify your identity.

10. Children’s Privacy

Our store is intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18 without parental/guardian consent. If you believe a child provided personal data to us, please contact us to remove it.

11. Security

We use reasonable technical and organizational measures to protect personal data (e.g., HTTPS/SSL, access controls, provider due diligence). However, no online service can guarantee absolute security.

12. Third-Party Links

Our site may link to third-party websites (e.g., payment providers, Discord). We are not responsible for their content or privacy practices. Please review their policies before providing personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the “Last updated” date. Changes are effective upon posting.

14. Contact

For privacy questions, requests, or complaints, contact us: